This Privacy Information Center explains how we collect, use, process and disclose your personal information across our business activities. In all cases, we are committed to protecting the privacy of individuals in accordance with applicable global privacy laws.

We have two sections in this Information Center:

A. Privacy Standards

B. Privacy Statement (including general information)

In our Privacy Standards and Privacy Statement, Coyote Bioscience Co., Ltd. and any of its affiliates are referred to as “Coyote” ,“we,” “our,” or “us” to provide information about how we receive, collect, use and transfer information about individuals to whom personal information pertains (for the purposes of this Privacy Statement, “you”).

Please take the time to review the information in this Privacy Information Center. If you have any questions please contact your Coyote representative or info@coyotebio.com.

Coyote’s Privacy Standards

Across all of our business activities we recognize and seek to base our privacy practices on accepted principles utilized by various regulatory and industry groups.  In summary, these principles are as follows:

a. Collection Limitation: To obtain personal information by lawful and fair means and, where appropriate, with the knowledge and consent of the individual about whom we process personal information (the “individual”).

b. Data Quality: To process personal information that is accurate, complete and up-to-date (taking into account the purposes for which it was collected).

c. Purpose Specification: To specify the purposes for which personal information is collected before such collection takes place.

d. Use Limitation: To use personal information only in accordance with the specified purposes except where the individual has provided their consent or by the authority of law.

e. Security Safeguards: To protect personal information using reasonable security safeguards.

f. Openness: To be open about privacy practices, policies and developments, and the details of any processing that takes place.

g. Individual Participation: As required by applicable law, to give effect to individuals’ requests to know what personal information is being processed and guide how that data should be processed.

h. Accountability: To be accountable for complying with measures that give effect to these Privacy Standards.

Privacy standards may vary by country, region, or Coyote business group, depending on applicable law and regulations.

Coyote Privacy Statement

Scope: This Privacy Statement is relevant to:

a. Any user of, or visitor to, Coyote’s websites, mobile applications, or other online services or products (“Online Services”).

b. Individuals who share their business contact information and other personal information with Coyote during events including tradeshows or conferences, or for other business purposes, including customer services and product or laboratory services, such as current or prospective customers and their representatives; and

c. Any members of the public who interact with Coyote and individuals with whom we do business, including, but not limited to, staff of regulatory authorities and suppliers and visitors to our sites and offices.

Information that Coyote May Process About You

Coyote may process information about you and may collect this information from various sources, including, but not limited to, personal information you actively share with us, personal data about you shared by your institution or company, or personal information about you collected through publicly-available sources and authorized third parties with whom we have a business relationship. We may also generate further information about you on the basis of the information collected from other sources.

a. Information You Actively Submit

•            If you create an account, order products, register for services, or otherwise submit data to Coyote, we will collect information about you and the company or other entity you represent (e.g., your name, organization, address, email address, phone number, fax number)

•            You may also provide information such as payment information to make a purchase, shipping information to receive a purchase, completing a survey to help us improve our products and services, or a resume to apply for employment.  In such instances, you will know what personal information is collected by us, because you will have actively submitted it

•            We may collect and process contact information that you provided directly to us (e.g., your name, email address, phone number and business address) through online or offline channels, including where you interact with our systems and services or provide such information in person during tradeshows, networking events, conferences, and similar events, and information about your business and its interactions with Coyote

•            We may collect details of your customer service requests and feedback on your experience with these and other services

•            We may also collect and process audio recordings of calls to customer service centers

•            If you visit our sites and offices, we may collect and process information about you (e.g., your name and company name) to register you in our systems, help us with screening our visitors and provide you with appropriate access credentials. We may also collect CCTV images for the purposes of access control and site security

•           Where permissible in accordance with applicable law, we may collect biometric data (e.g. fingerprints) to improve the operation of, or enable access to, certain products.

b. Information Passively Submitted or Obtained From Other Sources

•            We automatically collect information during your use and navigation of the Online Services, including the URL of the website you came from, the browser software you use, your Internet Protocol (IP) address, IP ports, date/time of access, data transferred, pages visited, amount of time you spend on the Online Services and information about actions and transactions conducted

•            If you use our mobile applications, then we also collect technical information about your device (including device operating system version and device hardware), unique device identifiers (including device IP address), and, if you activate the relevant feature on your device, we may collect geolocation data.  This data is generated and collected automatically, as part of the standard operation of the Online Services and will only be processed in accordance with applicable laws and regulations

•            We may collect personal information about you related to your interests or work (e.g., your position, specialty and publications) from publicly-available resources such as company, university, and publication websites, social media and other digital platforms, national registries and professional databases or directories, or third party vendors who act on our behalf, in accordance with relevant laws and regulations

•            We may collect certain information about you from your company, (e.g. your position, department, contact details, company address) and other information specific to your order or interests

c. Cookies

We also use “cookies” to enhance and customize your experience of the Online Services.  A cookie is a small text file that may be stored on your computer or device used to access the Online Services.  You may set your browser software to reject cookies, but doing so may prevent us from offering conveniences or features on the Online Services.  To reject cookies, refer to information about your specific browser software.  We also use eTags, which are opaque identifiers assigned by a web server to specific versions of a resource found at a URL.  If the resource at that URL changes, a new and different eTag is assigned.  This allows us to track which pages you visit while on the Online Services.  In addition, we use electronic images known as web beacons (also called pixel tags or clear GIFs) to track users who have visited the Online Services.  Web beacons allow us to deliver content and marketing communications tailored to your interests.  We strive to provide a customized, personalized experience to website visitors.  Our websites do not currently respond to ‘do not track’ signals in web browsers.

Why Coyote Processes Your Information

We use the personal information that we process about you to:

a. Create an account for you or the organization for which you work.

b. Enable you to use online social media resources that we may offer from time to time.

c. Authenticate your identity, where necessary or required by law.

d. Enter into a sales or service contract with you or the organization for which you work.

e. Fulfill your orders for products and services.

f. Contact you about products and services that may be of interest to you and to obtain feedback about your experiences with Coyote.

g. Perform our contractual obligations to you or the organization for which you work under any applicable contract.

h. Provide requested services, information and product support.

i. Respond appropriately to your inquiries.

j. Update your account, orders and transactions.

k. Discharge our contractual obligations to you.

l. Comply with any legal obligations that apply to us.

m. Verify financial transactions and undertake compliance screening checks.

n. Conduct analytical and profiling activities including to:

Improve the efficiency of our internal processes and procedures and overall quality of the products and services that we provide.

Customize your experience on the Online Services.

Create customer profiles of you including to prepare relevant products and services.

To the extent permitted by applicable law, including in accordance with your consent where required by applicable law, we may engage in the following activities:

a. We may use your contact details to contact you to determine whether you would like to initiate a business relationship with us or to send you marketing emails.

b. If you do not wish to receive such marketing emails, you may opt out by declining to receive such emails when registering and in our subsequent communications by following opt-out instructions included in such emails or at other information collection points on the Online Services.

c. We may collect personal information about you (e.g., your position, specialty and publications) from publicly-available resources such as company, university, and publications websites, and combine it with personal information we have collected about you, to enhance our customer profile of you in support of our sales and marketing activities.

d. We may process recordings of your calls with our customer services representatives to ensure we deliver high-quality service, assist in the training and development of Coyote representatives, and generally improve our customer service to you.

e. We may display advertisements to you regarding products and services that we believe are relevant to you based on your activities on the Online Services or on other web or digital properties.   Such advertisements may be shown on our Online Services or the online services of others.  We achieve this by using, and allowing third parties (e.g. Facebook, LinkedIn) to use, certain cookies, eTags, web beacons and other tracking technologies to track your activities on our Online Services and other online services.  For more information about these activities and how to manage or opt out of them.

f. We may make customer offers to you based on your activities across different Online Services including activities on other web or digital properties your other interactions with Coyote that are not via the Online Services (e.g. regional offers based on the location of your office listed on order forms).

We also perform statistical analyses of the users of our Online Services to improve the functionality, content, design and navigation of the Online Services.

Disclosure of Your Information

In accordance with our Privacy Statement, we may share your personal information across all our subsidiaries, divisions and groups worldwide.

We will only disclose your personal information to third parties in compliance with the law, including in the following circumstances:

a. To third-party service providers, who act on our behalf and instructions to fulfill product orders, deliver services, provide IT support, and fulfill the other purposes set forth above;

b. To select business partners, where necessary, to discharge the purposes set forth above or where reasonably required to pursue our legitimate business aims;

c. As required by applicable law, including, without limitation, in response to any government or regulatory agency request, to cooperate with law enforcement investigations, or upon receipt of any court order;

d. To a prospective or actual purchaser or seller in the context of a merger, acquisition or other reorganization or sale of our business or assets;

e. To courts and public authorities to protect you, us, or third parties from harm, including fraud or instances where somebody’s physical safety is at risk; or

f. We may disclose the personal information you provide in connection with a customer service request (including to our service providers as necessary to assist us responding to such requests).

Service providers acting on our behalf shall be obliged to adhere to agreements including confidentiality requirements no less protective than those described in this Privacy Statement and will only process personal information as necessary to perform their functions in a manner consistent with this policy, other applicable privacy notices (e.g., our cookie policy), and as explicitly permitted or required by applicable laws, rules and regulations.

How Long Coyote Retains Your Information

We generally retain personal information for as long as needed for the specific business purpose or purposes for which it was collected. In some cases, we may be required to retain personal information for a longer period of time by law or for other necessary business purposes. Where possible, we aim to anonymize the information or remove unnecessary identifiers from records that we may need to keep for periods beyond the specified retention period.

Your Choices

Please note that in many circumstances we cannot effectively do business with you without processing some personal information about you (e.g. your contact information).

You can use the Online Services without consenting to cookies (unless strictly necessary); the consequence is that some features of the Online Services may be less tailored to you, and some functionality may be reduced.

You have the right to opt out of receiving marketing communications. Please use the unsubscribe functionality on such communications.

We will make reasonable efforts to respond promptly to your requests in accordance with applicable laws.

Where you contact customer service representatives, we may require you to provide information able to authenticate your identity in order to assist you with your request. If you are unable to provide this information, we may be unable to process your request.

Where we receive your personal information from our customers and process your personal information on their behalf, we do so in the capacity of a processor. We do not have control over our customers’ privacy and security practices and processes. If your personal information has been submitted to us by a Coyote customer and you wish to exercise any of the above-mentioned rights, please contact the relevant customer directly, or provide us with the name of the customer so that we can appropriately refer your request to them.

Information Security

We implement technical, physical, and organizational measures intended to safeguard any information you provide through the Online Services, and to protect it from unauthorized access, loss, misuse, or alteration.  Nevertheless, no computer system or transmission of information can ever be completely secure or error-free, and you should not expect that your information will remain private under all circumstances.  In addition, it is your responsibility to safeguard any passwords, ID numbers, or similar individual information associated with your use of the Online Services.

Changes to this Privacy Statement

We reserve the right to change this Privacy Statement from time to time.  We will alert you when changes have been made. It is recommended that you periodically revisit this Privacy Statement to learn of any changes.

Questions and Comments

If you have questions or comments about this Privacy Statement or about how  your Personal Information is processed, please contact info@coyotebio.com.